* Charges begin when the interpreter(s) report to the event location and continue until the interpreter is dismissed by a client, regardless of whether an interpreter is actually interpreting, waiting for the client, setting-up equipment, or performing errands for the client.
* Overtime rate is 150% of the established rate for specific category and applies to each work hour in excess of 8 hours per day
* Travel time to out of town locations is charged at 75% of the established daily rate for specific category. Only the daily rate applies to out of town assignments
* Travel expenses such as lodging, transportation, parking, business related long distance phone calls, and per-diem are not included in the above rates
* Whenever possible, we assign local interpreters. If a local interpreter is not available, we will, at your discretion, assign an interpreter that can get to your desired location with the least expense
* A 50% deposit of the estimated charges may be required for first-time clients with the remainder due within 15 days of invoicing. Estimated travel expenses and per-diem in excess of $50.00 must be paid in advance
* If a client cancels an assignment after the assignment has been confirmed, the cancellation fee is 50% of the estimated charges plus any actual out-of pocket expenses (such as travel expenses) that have been paid by us in connection with an assignment prior to receiving the cancellation
* No refunds of deposits or fees paid for written translations unless the translation performed is of poor quality or has not been delivered to client prior to or on the agreed-upon deadline. Quality of translation can be determined through the process of an independent peer review by an accredited translation organization such as ATA or similar
* No refunds will be given for travel expenses for pre-paid transportation tickets, lodging, and other pre-paid travel services
* All translations will be delivered in electronic format via e-mail, through uploading to Russian Interpreters Network or a client's website, and, if requested, by shipping a printed version (hard copy) via USPS
* If a client requests different delivery method, such as courier service or express delivery, charges for such shipping method must be pre-paid in accordance with the schedule of rates of the requested courier
* All interpretation services will be delivered in-person, by telephone, or by a VOIP service depending on client's choosing